Arkansas State Board of Embalmers and Funeral Directors Service Laws, Rules, and Regulations (LRR) Practice Exam

How must the basic services of the funeral director and staff be disclosed on the GPL?

1. Separate from the price of all goods

2. Combined with casket prices only

3. Clearly listed with additional fees

4. As a non-included service

The correct answer is: Clearly listed with additional fees

The requirement to disclose the basic services of the funeral director and staff clearly, along with any additional fees, aligns with the regulatory framework set by the Federal Trade Commission's Funeral Rule. This regulation mandates that funeral homes provide consumers with an itemized general price list (GPL) that includes all essential services they offer. By listing the basic services alongside any potential extra charges, consumers have a comprehensive understanding of the total cost they might incur, promoting transparency and informed decision-making. This approach ensures that families are aware of the fundamental services they are paying for while also being informed about any additional costs that they might encounter during the funeral planning process. Transparency is crucial in the funeral industry, as it builds trust with clients at a sensitive time. The other options either do not provide the required clarity or fail to meet regulatory standards. For example, combining the basic services only with casket prices would prevent consumers from seeing the entire scope of costs upfront, while separating these services to be listed ambiguously would hinder transparency. Non-inclusion of services would also be misleading, as it wouldn't inform families about what they are paying for in a straightforward manner.